Return & Refund Policy

Return & Exchange Policy

Once the order is shipped, the products purchased are not exchangeable or returnable under any circumstances.

 

Refund Policy

If your order arrives damaged, not working, incorrect, or defective, please contact us within 3 days of receiving the product. We will usually resend the product or offer you a full refund according to your choice.

 

How can i apply for a refund or replacement?

Within 3 days of receiving the product, please contact us to start the refund or replacement process as soon as possible.

1.What we will need from you

  • Order number
  • A photo or video showing the issue
  • To tell us if you prefer a refund or replacement

2. We will contact you if we need more information, or give you a response about your application within 1 Business days.

3. If your application is approved, we will refund or resend the item.

 

Will i need to send the defective item back to Amusien?  

In most cases, you do not need to return it and can keep the faulty product.

If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. If we ask you to return a DOA item, we are responsible for paying the return shipping fee.

 

When will i receive my refund?

After the time when the claim is approved, a full refund will be issued through PayPal within 7 business days.

If you haven't received a credit for your refund yet, please contact us (service@amusien.com).